Frequently Asked Questions
Everything you need to know about your TØTE® experience.
What materials are used in TØTE® products?
We prioritize sustainability and durability, using premium organic cotton, recycled polyester blends, and ethically sourced hardware for all our bags and accessories.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or final sale items are not eligible for return.
Do you ship internationally?
Yes, TØTE® ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How do I care for my TØTE® bag?
For best results, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or tumble drying to maintain the integrity of the fabric and shape.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options via Klarna.